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U.S. Department of State - Great Seal

U.S. Department of State

Diplomacy in Action

New York City 311 Tour

November 12, 2013


State Dept Image/Nov 12, 2013/New York, NY
Date: 11/12/2013 Location: New York, NY Description: Journalists visit the nation's largest municipal government customer call center ''NYC311.''  The tour was sponsored by the New York Foreign Press Center. - State Dept Image

November 12, 2013; New York, NY
Contact: New York Foreign Press Center
Telephone: 646-282-2830; email: nyfpc@state.gov

The New York Foreign Press Center brought eleven foreign journalists to the nation’s largest municipal government customer call center, “NYC311,” for a November 12 reporting tour that explored how the call center is leveraging social media and mobile applications to improve service delivery. NYC311 has responded to over 170 million customers since it was launched ten years ago.